Everyone's Problem, No Ones Responsibility: The Demise of Customer Service on College Campuses

ISBN: 1592322336

This book explains the concept of customer service in layman s terms, provides examples, explains the importance and the relevance of focusing on customer service, and suggests ways that colleges can begin to establish a customer service strategy. Its intent is to help all stakeholders of the institution see the logic for changing their current mentality to one that is more customer-centered. 

Product details

  • Publisher : Seaburn (December 10, 2009)
  • Language : English
  • Paperback : 126 pages
  • ISBN-10 : 1592322336
  • ISBN-13 : 978-1592322336
  • Item Weight : 6.4 ounces
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