Everyone's Problem, No Ones Responsibility: The Demise of Customer Service on College Campuses
ISBN: 1592322336This book explains the concept of customer service in layman s terms, provides examples, explains the importance and the relevance of focusing on customer service, and suggests ways that colleges can begin to establish a customer service strategy. Its intent is to help all stakeholders of the institution see the logic for changing their current mentality to one that is more customer-centered.
Product details
- Publisher : Seaburn (December 10, 2009)
- Language : English
- Paperback : 126 pages
- ISBN-10 : 1592322336
- ISBN-13 : 978-1592322336
- Item Weight : 6.4 ounces